AutoZone Auto Parts

My oil light came on and I checked the dipstick and it was completely dry. I drove straight to AutoZone and the manager came out and looked at things for himself. A friend of his happened to stop and got under my car and told me it was the gasket to the oil filter. The manager put in a quart of oil, checked the dipstick and decided one more quart to be safe. I left knowing my car would not have further damage and what I needed to do the next day. I appreciate the time they took to help me the way they did.

I would like to start by saying, everyone there was very friendly. However, no one seemed to know what they were doing besides the wonderful lady to helped me place my order originally, Michelle. I bought some spray paint in the store (on Saturday night) and paid for them to bring in another 2 cans in case I needed them that would arrive the next day (Sunday afternoon). I ended up not needing them. I went in Sunday morning for some other supplies and requested to be refunded for the 2 cans being brought in. The "guy in charge" pulled up my order and said it had not been paid for (found out later this was Sam, the store manager) and they didn't know if they could find my receipt from less than 24 hours ago. Since the paint wasn't in yet and they said it would have a receipt attached when they arrived I left with my things to come back later. I returned in the afternoon helped by a new person, she was very nice, she found one can that had been delivered with no receipt and she said it could only be refunded by gift card since they can not find previous receipts. I asked several people if they knew how to find a previous transaction since they had my phone number as most stores do, but they all said they were either "new" "didn't know" or "had to ask someone else". I finally went back Monday when Michelle was working and she solved this in a matter of a few minutes and was very friendly and apologetic. I am very disappointed in every person's (except Michelle) lack of knowledge of how to help customers, the only redeeming quality was how polite they were.

Today, I tried taking back a Duralast Gold battery that was purchased 2 years ago. The employee was incredibly gruff and abrupt from the minute he finished helping the people ahead of us, like he was annoyed that my kids and I waited patiently for our turn. When I didn't know the specifics of the system my dad had used to try to charge the battery before determining it was bad, he outright told me that I wasn't very helpful. He kept asking "what do you want to do?" but he didn't tell me what my options were?? I thought if you had a bad battery, you took it in and got a new one, I don't know what other options there are?My husband who died 2.5 months ago bought the battery, so I don't have all of the answers since stuff like this is very out of my depth of experience. The battery is from his vehicle which has just been sitting for months and today I was finally ready to force myself to start to deal with it. I thought the people at AutoZone would be kind, or at least civil, but I was wrong. I ended up taking the bad battery, leaving, and crying.